My name is Anita Sharma, and I’ve been working at the reception desk of our hospital for almost five years now. If you’ve ever been on this side of the counter, you know it can be overwhelming. Patients walk in, some in pain, some anxious, all wanting to see the doctor as quickly as possible. And there I was — juggling walk-ins, answering phone calls, writing down names, issuing slips, and constantly hearing, “How many more before me?”
Before SmartQ, my day felt like firefighting from morning till evening.
Anita Sharma
Honestly, it wasn’t easy. We had piles of registers, patients losing patience, and I always worried about missing someone’s turn.
A few months back, our hospital introduced Zymez’s SmartQ system. At first, I wasn’t sure how it would change things. But now, looking back, it feels like night and day.
Now, instead of scribbling names in a book, I just issue a digital token.
Now, instead of scribbling names in a book, I just issue a digital token.”
“Some patients don’t even come to my desk — they scan a QR code and join the queue themselves.”
The best part? I no longer have to keep answering “How long more?” because patients can see their queue status on their phone or on the display screen in the waiting area.
“The questions stopped. The complaints reduced. And the waiting room feels calmer.”
For me, the stress has gone down so much. I don’t feel like I’m firefighting all the time. The queues are fair, transparent, and organized. And I can finally focus on welcoming patients calmly rather than rushing to manage the chaos.
“It hasn’t made my job redundant — it’s made it manageable.”
And for the first time in years, I actually enjoy being the first point of contact for our patients.
