Privacy Policy

Effective Date: 10th Sep 2025
Last Updated: 10th Oct 2025

1. Introduction

Zymez, developed and managed by Rugas Technologies Pvt. Ltd., respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, or services that form part of the Zymez Healthcare Suite (including SmartSlots, SmartQ, SmartCare EHR, ViewMo, and iDIM).

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

• Personal Information: Name, email address, phone number, clinic or hospital name, and professional details provided during account registration or inquiries.
• Usage Data: Details about how you use our applications, including log files, access times, device type, browser, and IP address.
• Patient and Clinical Data: Data entered by authorized users for healthcare management purposes (such as appointments, queue tokens, patient records, or imaging files).
• Cookies and Tracking: We may use cookies and similar technologies to enhance user experience and gather analytics.

3. How We Use Your Information

We use the information collected to:

• Provide, maintain, and improve our healthcare software and services.
• Facilitate user account creation, authentication, and access control.
• Enable appointment scheduling, queue management, and clinical recordkeeping.
• Communicate important updates, notifications, or service-related information.
• Ensure data security, compliance, and technical functionality.
• Analyze platform usage to improve performance and usability.

4. Data Sharing and Disclosure

We do not sell or rent personal data. However, we may share limited data:

• With authorized users within the same healthcare organization, as part of intended platform use.
• With service providers who assist in hosting, analytics, or support (bound by confidentiality agreements).
• When required by law or regulatory authorities for compliance or legal proceedings.

5. Data Security

Zymez employs healthcare-grade encryption, secure servers, and access controls to protect information against unauthorized access, alteration, or destruction. While we take all reasonable precautions, no electronic transmission is 100% secure, and users are encouraged to safeguard their credentials.

6. Data Retention

We retain data only for as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Users may request deletion of personal or clinical data, subject to applicable healthcare data retention laws.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Withdraw consent for processing.
• Request data portability or usage details.

Requests can be sent to privacy@rugastech.com.

8. Cookies Policy

Zymez uses cookies to enhance your experience and analyze traffic. You may modify your browser settings to disable cookies, but some platform features may not function properly without them.

9. Third-Party Links

Our website or applications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with an updated effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Rugas Technologies Pvt. Ltd.
Email: contact@rugastech.com
Website: https://rugastech.com
Address: #677, 1st Floor, 13th Cross, 27th Main, HSR Layout, Bangalore, Karnataka - 560 102